Make a return

YUMI Bear
Make a return
Yumi Bear LLC Last updated: August 2026

Our Policy
We stand behind every bag. If you don't love your first bag of YUMI Bear, contact us within 30 days of delivery and we'll make it right — either a free flavour swap or a full refund.

How It Works
Email us at info@yumibear.com with your order number and tell us what went wrong. We'll offer you a free replacement in a different flavour, which you keep alongside your original bag, or a full refund once you return any unopened 30g packs. Open as many packs as you need to decide — just send back what's left. Return shipping is at your expense unless the order arrived damaged or incorrect.

What Is Covered

Your first bag, within 30 days of delivery
One claim per customer
Bundles and subscriptions: the first bag of your first order

What Is Not Covered

Second and subsequent orders
Additional bags within a bundle
Delays caused by customs or local postal services
Damage caused by improper storage after delivery

Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, contact us at info@yumibear.com within 7 days of delivery with your order number and a photo of the issue. We will send a replacement at no cost to you and no return is required.

Subscriptions
You can skip, pause, change flavour or cancel at any time from your account. Changes made before your renewal date apply to your next order.

Shipping Times
Orders ship within 1-2 business days and typically arrive within 10-14 days. Customs and postal delays are outside our control, but if your order appears stuck, contact us and we will follow it up.

Contact
Questions about your order?
Yumi Bear LLC Email: info@yumibear.com
We aim to respond to all enquiries within 1-2 business days.