YUMI Bear
Shipping policy
Yumi Bear LLC Last updated: August 2026
We want to get your Yumis to you as quickly as possible. Here's everything you need to know about how we ship.
Free Shipping
Shipping is free on every order, with no minimum spend. This applies to all bundle sizes, all one-time purchases, and all subscription orders including renewals.
Where We Ship From
Our products are manufactured and dispatched from our fulfilment partner in China, and shipped directly to you. We currently deliver to addresses within the United States only.
Processing Time
Orders are processed within 1-3 business days of being placed. You will receive a confirmation email with tracking information once your order has been dispatched.
Orders are not processed or dispatched on weekends or public holidays.
Delivery Times
Once dispatched, orders typically arrive within 10 to 16 business days.
Including processing, most customers receive their order within 2 to 4 weeks of placing it.
Delivery times are estimates. They may be affected by customs processing, carrier delays, weather, or other factors outside our control. Peak periods such as November and December may add several days.
Customs and Duties
All duties, taxes and import fees are paid by us. As a customer in the United States, you will never be asked to pay additional charges to receive your order.
Order Tracking
Once your order ships you will receive an email containing a tracking number.
Please allow 24-48 hours after receiving that email for tracking information to begin updating. International parcels often show limited scans during the first stage of transit — this is normal and does not mean your package is lost.
If you have not received a tracking email within 5 business days of placing your order, contact us at info@yumibear.com.
Subscription Orders
Subscription renewals follow the same processing and delivery timelines as one-time orders, and ship free.
We email you before each renewal is charged so you know when your next order is on its way. You can skip, reschedule, pause or cancel at any time through your account.
Delayed or Lost Orders
If your order has not arrived within 20 business days of dispatch, contact us at info@yumibear.com with your order number and we will investigate with the carrier.
If a package is confirmed lost or has not arrived within 30 business days of dispatch, we will reship your order or issue a full refund, whichever you prefer.
This does not apply to packages marked as delivered by the carrier, or to packages that could not be delivered because of an incorrect address provided at checkout.
Incorrect Address
Please check your shipping details carefully before completing your order.
If you need to correct an address, email us at info@yumibear.com within 24 hours of placing your order and we will update it if the order has not yet been dispatched. Once an order has shipped we are unable to redirect it.
Contact
Questions about your order or delivery?
Yumi Bear LLC
30 N Gould St Ste R, Sheridan, WY 82801, USA
Email: info@yumibear.com
We aim to respond to all enquiries within 1-2 business days.